We are happy to offer a refund (excluding P&P cost, unless the item is faulty) if the item is returned in its original packaging within 14 days of the date of delivery. 

We can't accept returns on food items for hygiene reasons.

To arrange a refund please email hello@bearhugsgifts.com with your name, order number and details of the item(s) you'd like to return and why.

All refunds will be processed within 7 working days of the return being received and refunds will be made via the original payment method.