It is important to me that you are 100% satisfied with your BearHugs experience. If for any reason you are unsatisfied with an item please do get in touch and I will do my very best to resolve the problem.
I am happy to offer a refund (excluding P&P cost, unless the item is faulty) if the item is returned in its original packaging within 14 days of the date of delivery.
I can't accept returns on food items for hygiene reasons.
To arrange a refund please email firstname.lastname@example.org with your name, order number and details of the item(s) you'd like to return and why.
All refunds will be processed within 7 working days of the return being received and refunds will be made via the original payment method.