Sender of hugs
Packing and Customer Service Assistant
Published: 30th March 2019
Closing date: 19th April 2019
Location: The BearHub, BearHugs, Unit 1, 18 Stalker Walk, Sheffield, S11 8NF
Salary: £5616 per annum
Hours: 12 hours per week
Closing Date: 19th April 2019
About this Role
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Location: Sheffield (BearHugs, Unit 1, 18 Stalker Walk, S11 8NF)
Contract type: 3 month probationary period: Zero hour contract at £9 per hour. After 3 month probationary period: 12 months fixed term contract.
Salary: £5616 per annum
Hours: 12 hours per week (Monday: 08:30 - 12:30; Wednesday: 12:30 - 16:30; Thursday: 12:30 - 16:30)
BearHugs is a social enterprise which sells a range of hug-in-a-box gift hampers, designed to send all the warmth and comfort of a hug through the post. Team BearHugs consists of our office staff, based at The BearHub in Sheffield, and our Team BearHugs members who work remotely from home.
For every fifty boxes sold, we donate a special BearHug box through one of our charity partnerships. BearHugs is a Living Wage Employer and a Disability Confident Employer. Chief Sender of Hugs, Faye, is dedicated to trying to offer flexible employment opportunities. More information about BearHugs can be found at bearhugsgifts.com
About the role
The purpose of this role is to assist with the day-to-day running of BearHugs, ensuring the efficient distribution of our hug-in-a-box gift hampers and providing an excellent standard of customer care at all times.
This role will require you to have the following skills, abilities and personal attributes:
Skills and Abilities
Ability to read and write
Confidence working with computers
Confidence in learning to use computer systems you have not encountered before
Confidence speaking on the telephone
Excellent interpersonal skills
Excellent written communication skills
Ability to adopt our brand’s tone of voice in written communications
Confidence uploading content to Instagram stories
Problem solving skills
Ability to pay attention to detail
Ability to see a task, enquiry or problem through to completion and resolution
Ability to work well within a team
Ability to work on initiative and manage own workload
Ability to respond appropriately and empathetically in sensitive situations
Ability to prioritise and meet deadlines
Ability to use hands to affix labels and package products
Ability to physically lift and carry goods up to 10kg when unloading supplier deliveries and picking orders from shelves
Enthusiastic and positive attitude
Friendly and compassionate nature
Willingness to learn new ways of working
Personal values that align with BearHugs’ values
Qualifications and Experience
You do not need to have specific qualifications or customer service experience to be considered for this role but if you have meaningful experience you’d like to mention, please do include this in your application. Our values guide everything we do at BearHugs, so examples of how you share these and your approach to learning new skills are just as important to us as qualifications and experience.
About the BearHub
The BearHub, our friendly office space, is conveniently located close to Ecclesall Road in Sheffield. Free parking is available on site. We share our building with Bright Futures Consultancy, a start-up business which shares our values. Please note that Ruby, the very friendly Border Collie office dog, joins us most days and is always on standby for cuddles. BearHugs’ mascot, Teddy the cairn terrier, is occasionally around too!
Diversity matters to us
BearHugs is passionate about and committed to encouraging diversity and eliminating discrimination in both its role as an employer and as a provider of services. Our aim is that our team are truly representative of all sections of society and work in an environment where everyone is respected and able to perform to the best of their ability.
What BearHugs offers
At BearHugs, we want to support you as best we can. The following benefits are available to you when you join the BearHugs team:
33 days annual leave including bank holidays (or pro-rata equivalent)
Access to a workplace pension scheme
A comfortable, relaxed working environment
Opportunity to work in a small, supportive, close-knit team
Flexibility (we know that life can be complicated and wherever we can will accommodate your needs for flexibility)
A real Living Wage
Want to apply?
If you would like to apply for this role please review the documents listed below, then complete our online application form by clicking ‘Apply Now’ at bearhugsgifts.com/sender-of-hugs-vacancy, telling us how you meet the skills, abilities and attributes listed in the the ‘About you’ section above. Guidance for completion can be found on each page of the application form. If there’s anything we can do to support you in applying to this role, please do let us know. We are always happy to make any adjustments required for the application process to be as accessible as possible.
Closing date: 19th April 2019
Interview date: 26th April 2019
If you have any questions, please don’t hesitate to get in touch. Faye will be happy to provide more information about BearHugs and this role.
Contact person: Faye Savory (Chief Sender of Hugs)