Sender of hugs

Packing and Customer Service Assistant

Published: 30th March 2019

Closing date: 19th April 2019

Location: The BearHub, BearHugs, Unit 1, 18 Stalker Walk, Sheffield, S11 8NF

Salary: £5616 per annum

Hours: 12 hours per week

Closing Date: 19th April 2019


About this Role

All information about this role is available in audio or large print format upon request.

Please provide your email address at the bottom of this page if you require either.


Job Advert

Location: Sheffield (BearHugs, Unit 1, 18 Stalker Walk, S11 8NF)

Contract type: 3 month probationary period: Zero hour contract at £9 per hour. After 3 month probationary period: 12 months fixed term contract.

Salary: £5616 per annum

Hours: 12 hours per week (Monday: 08:30 - 12:30; Wednesday: 12:30 - 16:30; Thursday: 12:30 - 16:30)

About BearHugs

BearHugs is a social enterprise which sells a range of hug-in-a-box gift hampers, designed to send all the warmth and comfort of a hug through the post. Team BearHugs consists of our office staff, based at The BearHub in Sheffield, and our Team BearHugs members who work remotely from home. 

For every fifty boxes sold, we donate a special BearHug box through one of our charity partnerships. BearHugs is a Living Wage Employer and a Disability Confident Employer. Chief Sender of Hugs, Faye, is dedicated to trying to offer flexible employment opportunities. More information about BearHugs can be found at

About the role

The purpose of this role is to assist with the day-to-day running of BearHugs, ensuring the efficient distribution of our hug-in-a-box gift hampers and providing an excellent standard of customer care at all times.

About you

This role will require you to have the following skills, abilities and personal attributes:

Skills and Abilities

  • Ability to read and write

  • Confidence working with computers 

  • Confidence in learning to use computer systems you have not encountered before

  • Confidence speaking on the telephone

  • Excellent interpersonal skills

  • Excellent written communication skills

  • Ability to adopt our brand’s tone of voice in written communications

  • Confidence uploading content to Instagram stories

  • Problem solving skills

  • Ability to pay attention to detail

  • Ability to see a task, enquiry or problem through to completion and resolution

  • Ability to work well within a team

  • Ability to work on initiative and manage own workload

  • Ability to respond appropriately and empathetically in sensitive situations

  • Ability to prioritise and meet deadlines

  • Ability to use hands to affix labels and package products

  • Ability to physically lift and carry goods up to 10kg when unloading supplier deliveries and picking orders from shelves

Personal Attributes

  • Enthusiastic and positive attitude

  • Friendly and compassionate nature

  • Willingness to learn new ways of working

  • Personal values that align with BearHugs’ values

Qualifications and Experience

You do not need to have specific qualifications or customer service experience to be considered for this role but if you have meaningful experience you’d like to mention, please do include this in your application. Our values guide everything we do at BearHugs, so examples of how you share these and your approach to learning new skills are just as important to us as qualifications and experience.

About the BearHub

The BearHub, our friendly office space, is conveniently located close to Ecclesall Road in Sheffield. Free parking is available on site. We share our building with Bright Futures Consultancy, a start-up business which shares our values. Please note that Ruby, the very friendly Border Collie office dog, joins us most days and is always on standby for cuddles. BearHugs’ mascot, Teddy the cairn terrier, is occasionally around too!

Diversity matters to us

BearHugs is passionate about and committed to encouraging diversity and eliminating discrimination in both its role as an employer and as a provider of services. Our aim is that our team are truly representative of all sections of society and work in an environment where everyone is respected and able to perform to the best of their ability. 

What BearHugs offers

At BearHugs, we want to support you as best we can. The following benefits are available to you when you join the BearHugs team:

  • 33 days annual leave including bank holidays (or pro-rata equivalent)

  • Access to a workplace pension scheme

  • A comfortable, relaxed working environment

  • Opportunity to work in a small, supportive, close-knit team

  • Flexibility (we know that life can be complicated and wherever we can will accommodate your needs for flexibility)

  • A real Living Wage

Want to apply?

If you would like to apply for this role please review the documents listed below, then complete our online application form by clicking ‘Apply Now’ at, telling us how you meet the skills, abilities and attributes listed in the the ‘About you’ section above. Guidance for completion can be found on each page of the application form. If there’s anything we can do to support you in applying to this role, please do let us know. We are always happy to make any adjustments required for the application process to be as accessible as possible.


Job Description

BearHugs Values

Important Dates

Closing date: 19th April 2019

Interview date: 26th April 2019

Contact Details

If you have any questions, please don’t hesitate to get in touch. Faye will be happy to provide more information about BearHugs and this role.

Contact person: Faye Savory (Chief Sender of Hugs)

Phone: 01143122265



Ask a question about the Sender of Hugs role

Name *

Request job information in audio format


Request job information in Large Print