STANDARD UK DELIVERY
Standard delivery in the UK is £2.99- £3.99 depending on the weight of your gift box. If you order before 11am your gift box will be dispatched on the same working day with Royal Mail's 24 service. If you order after 11am your gift box will typically be dispatched on the following working day with Royal Mail's 24 service.
Delivery time after dispatch according to the Royal Mail website is currently 1-2 working days. These times should be used as a guide only but we do expect all UK BearHugs to have arrived within 3 working days of the date of order.
Very occasionally items go missing in the post. If you have not received your order 15 days after shipping, please get in touch for a refund or a replacement.
BearHugs is happy to now offer international delivery! At checkout you will have the opportunity to enter a delivery address in or outside of the UK and select an appropriate shipping method. All International Parcels are sent with Royal Mail's International Tracked service. Delivery time after dispatch is generally up to 10 working days.
BearHugs is able to track all gift boxes sent. If you would like an update on how your gift box is getting on on its journey, please feel free to drop us an email at firstname.lastname@example.org
To make sending your BearHug as convenient as possible, you will be offered the opportunity to have your gift box sent directly to your recipient. All you will need to do is provide their name and address as the 'Shipping Address' at checkout.
We are happy to offer a refund (excluding P&P cost, unless the item is faulty) if the item is returned in its original packaging within 14 days of the date of delivery.
We can't accept returns on food items for hygiene reasons.
To arrange a refund please email email@example.com with your name, order number and details of the item(s) you'd like to return and why.
All refunds will be processed within 7 working days of the return being received and refunds will be made via the original payment method.