get to know us

bear hugs Faye savory pick me up gifts



Founder and Chief Sender of Hugs, Faye, launched BearHugs in the summer of 2015 whilst unwell with Lyme Disease. Faye is a big believer in the idea that little acts of kindness can make a BIG difference. She'd love to send as many hugs and spread as much love as possible. Faye is very excited to be growing Team BearHugs and is proud to be able to offer flexible work opportunities to people living with chronic illness.

Sian BearHugs Gifts send a hug gift post



Sian joined Team BearHugs as one of our fantastic 'Senders of Hugs' in May 2017. She now heads up making sure we have all the lovely supplies we need on a day to day basis. From quality checking every delivery to liaising with our lovely suppliers, Sian is integral to the smooth running of BearHugs. Sian's favourite thing about working for BearHugs is having the opportunity to cheer people up on a daily basis. She brings a lovely happy energy to BearHugs HQ and we count ourselves ridiculously lucky to have her as part of the team.

Lyndsey BearHugs Gifts thoughtful unique long distance gifts


SENDER OF HUGS & Customer Care Representative

We were extremely lucky to have Lyndsey join the BearHugs family in May 2017. Lyndsey likes that as a Sender of Hugs she gets to help to spread love and kindness. Lyndsey is thoughtful, compassionate and always an absolute joy to be around. If you happen to drop us an email, it is mostly likely that it will be our lovely Lyndsey who replies. If you're looking for any assistance, she'll be more than happy to help.

georgina hug box donation assistant social enterprise


Hug Donation Assistant

Georgina, our lovely Hug Donation Assistant, joined BearHugs in January 2018 and was the first member of the BearHugs family to work with us remotely. As you may know, for every 50 gift boxes we sell we donate one to someone affected by ill health. Georgina checks in with our charity partners to find out who is in need of that bit of extra love and designs perfectly personalised packages for our donation recipients. 

laura general assistant team bearhugs



Laura, our wonderful Hug Outreach Assistant, joined BearHugs at the beginning of 2018. Working remotely, Laura focuses on spreading our hugs far and wide. She is involved in all sorts of exciting projects, from social media outreach to sourcing beautiful new products to helping us come up with plans for BearHugs' future!

Charlotte BearHugs Gifts chronic illness social enterprise


Social Hug Assistant

Charlotte originally joined the BearHugs family as a volunteer and we are incredibly happy to say that she is now a fully-fledged employee, working with BearHugs part-time around her studies. If you chat with us on Instagram, it will most likely be the lovely Charlotte that you get to talk to. We count ourselves very lucky to have Charlotte as the wonderful friendly face behind our social media.



Sender of Hugs

We welcomed Steph into the BearHugs team in May 2019. Steph is one of our brilliant Senders of Hugs which means that she hand packs your lovely gifts with lots of love and care. She’s also on hand to answer any of your queries by phone or email, so if you have any questions she’ll be more than happy to help. We love her and know you will too.

Bear Hugs Teddy sheffield startup send a hug



Teddy has been part of BearHugs from Day One. Back when BearHugs used to run from the top floor of Faye's house, Teddy would be sure to oversee all goings on. He's now our little office companion, always on call for emergency cuddles and moral support.